RETURNS POLICY
Due to the nature of alcohol products, returns are limited and subject to the conditions below.
1. ELIGIBILITY FOR RETURNS
We only accept returns where:
- The product is damaged, faulty, or incorrectly supplied
- The issue is reported within 48 hours of delivery
2. NON-RETURNABLE ITEMS
We do not accept returns for:
- Change of mind
- Opened products
- Incorrect orders placed by the customer
3. REPORTING AN ISSUE
To report a problem, please contact us within 48 hours of delivery with:
- Order number
- Description of the issue
- Photographic evidence (where applicable)
4. RESOLUTION
Where a claim is approved, we may:
- Offer a replacement
- Issue a refund
- Provide store credit
This will be determined at our discretion based on the circumstances.
5. RETURNS PROCESS
If a return is required:
- We will provide instructions for return or disposal
- Products must not be returned without prior approval
6. REFUNDS
Approved refunds will be processed using the original payment method.
Please allow:
- 5-10 working days for processing
7. COMPLIANCE RIGHTS
We reserve the right to refuse returns or refunds where:
- Claims are not supported by evidence
- The request falls outside our policy
- There are concerns regarding misuse or non-compliance